The internet resource www.archiipedia.com (hereinafter referred to as the “Platform”) is owned by Archiipedia Private Limited, having its registered office at No. 1103, Lotus, Tower 6, Adarsh Palm Retreat, Bellandur, Bangalore – 560103 (“Company”).
The Platform is, inter alia, a directory that facilitates the listing of services offered by vendors and allows users to view and contact vendors through the Platform. By accessing the Platform, by using the intermediary services (“Services”) or providing / making available information for use by us, you agree to the practices and policies outlined in this Privacy Policy and you hereby consent to our collection, use and sharing of information as described in this Privacy Policy.
We reserve the right to change, modify, add or delete portions of the terms of this Privacy Policy, at our sole discretion, at any time. If you do not agree with this Privacy Policy at any time, do not use the Platform.
This Privacy Policy is published in compliance with Section 43A of the Information Technology Act, 2000; Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the Digital Personal Data Protection Act, 2023 as applicable.
1. Introduction
Your use of the Platform is governed by this Privacy Policy and the Terms of Use. In addition, your usage of the Platform itself is governed by the Platform’s General Privacy Policy and General Terms of Use.
If you are registering an account or using the Platform on behalf of an individual other than yourself, you represent that you are authorised by such individual or organisation to accept this Privacy Policy on their behalf.
Any user can visit the Platform without revealing personally identifiable information. We track certain non-personally identifiable information for analytics and statistics. These details are essentially used to understand trends and provide better services.
We may track and process data about your use of our Platform and the services offered therein (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This usage data may be processed for the purposes of analysing the use of the Platform and the Services.
2. Summary
- The user / vendor whose personal and sensitive personal information is shared on or through the Platform shall remain the owner of such information and shall consent to the sharing of such information.
- In the event you avail services from or through us, we collect personal and other types of information from you for the purposes of doing business as well as providing our services.
- Such information may be held by us for the purposes specified at the time of collection of the information, and for the duration for which the services are to be rendered, subject to the terms herein.
- In the event we desire to have business relations with you in the future, we may retain your communication and other details, so we may contact you about our services.
- We use processes, systems and good practices (to the extent commercially reasonable) to protect the information you provide or make available to us.
- We use cookies on our Platform to see how people use the website and to keep a record of whether you accept cookies. See our Cookie Policy for the full list and how to control them.
- If you have any comments, questions or concerns about this policy or how we store, process and use data, please reach out to the Grievance Officer at grievance@archiipedia.com.
3. Cookies
Cookies are small pieces of information saved by the browser. It is possible for you to set your browser to notify you whenever a cookie is sent to you, giving you the option to decide whether or not to accept it. Some of the web pages on our website may use cookies to serve you customised content for your return visits. Cookies also help us in authentication, enhancement of security, displaying targeted advertising, and most importantly, help us in future enhancements on the website and platform.
For the full list of cookies we use, the categories they fall into, and controls to opt in or out, please see our Cookie Policy.
4. Web Beacons
In limited circumstances we also may use “web beacons” to collect anonymous, non-personal information about your use of our Platform and the sites of selected sponsors and advertisers, and your use of emails, special promotions or newsletters we send to you.
Web beacons are tiny graphic image files embedded in a web page or email that provide a presence on the web page or email and send back to their home server information from the user’s browser. The information collected by web beacons allows us to statistically monitor how many people are using the Platform and selected sponsors and advertisers’ sites, or opening our emails, and for what purposes.
5. Website Analytics
We may use third-party website analytics services in connection with the Platform. These analytics services do not collect personal information that you do not voluntarily enter into the Platform. They do not track your browsing habits across websites which do not use their services. We use the information collected from these services to find usability problems and make the Platform easier to use. The recordings will never identify you or your account.
6. Personal Information
In order for you to access the Platform and / or the Services, you will be required to provide us with certain information that personally identifies the person such information belongs to (“Personal Information”).
Personal Information includes the following categories of information:
- Contact Data — such as e-mail address, phone number and user id / password.
- Registration Data — name, business identity (where applicable — GSTIN for India, Companies House Number for UK, Trade License for UAE, VAT for EU, ABN for Australia, etc.), city, country, account type (homeowner / business owner).
- Listing Content — for business owners: company description, service categories, portfolio images, business address, social media links.
7. Data Processing
We may process your information included in your profile on the Platform, including the Personal Information. This data along with any other electronic record generated is held by the Company in trust, on your behalf, for the duration of your usage of the Services.
We may process data about your use of our Platform and the services offered therein. The usage data may include your internet protocol address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use. The source of the usage data is Google Analytics, a widely used analytics platform.
We may also process information contained in any enquiry you submit to us regarding Services or contained in or relating to any communication that you send to us pertaining to the Platform. The correspondence data may include the communication content and metadata associated with the communication.
We may process any of your data identified in the other provisions of this policy, where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. We may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
8. Controlling Your Personal Information
As a registered user / vendor of the Platform, you have the right to have any inaccurate personal or registration data about you rectified, and to have incomplete data about you completed.
You can view your Personal Information in your account at any time and update it as necessary using your phone-based OTP login. Once we are informed, we will adjust incorrect data accordingly.
In the event you desire to withdraw consent to our processing of your information, kindly contact our Grievance Officer at grievance@archiipedia.com and we will cease to process the information unless we have legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
Further, upon your request, the Company will use commercially reasonable efforts to delete your account from the Platform and the information in your profile relating to the Platform. However, it may be impossible to remove your account without some residual information being retained by the Company for legal or audit purposes.
9. Our Use of Your Information
We may use your Personal Information to recommend Services to you. We may use your Registration Data and other information to identify or interact with you on social media, and to contact you when necessary.
Without limitation to the foregoing, your information may be used:
- to develop, enhance, market, sell or provide our products or services, or those of companies with which we have a commercial relationship;
- to communicate information pertaining to your inquiries, posts, listings, etc.;
- to issue invoices, administer accounts, collect and process payments;
- to provide tips or guidance on how to use the Platform, the facilities we offer, inform you of new features, or provide other information that may be of interest to you;
- to personalise the service we provide to you, tailor your experience to your requirements and make more appropriate recommendations;
- to send you e-mails, e-newsletters, personalised offers via direct messaging or other communications about our services;
- to collect feedback on vendors, users, the Platform or the Service;
- to process and track your transactions and to send you information about us, our affiliates, vendors and business partners’ products and services;
- to audit compliance with our policies and contractual obligations;
- to analyse software usage patterns for improving product design and utility;
- to analyse anonymised practice information for commercial use;
- as permitted by, and to comply with, any legal or regulatory requirements or provisions; or for any other purpose to which you consent.
10. Disclosure of Information
Except as described in this Policy, we will not, without your consent, disclose information about you. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:
- Any information that you voluntarily choose to include in a publicly accessible area of the Platform will be available to anyone who has access to that content, including other users and vendors.
- We may disclose information about you to users / vendors and other third parties in relation to your inquiries / listing.
- We may work with third-party service providers (MSG91 for OTP verification over WhatsApp and email, Razorpay for payments, Cloudinary for media, ConvertKit for email, Anthropic for the Archiilog assistant). These providers may have access to or process information about you as part of providing those services for us. We limit the information provided to these service providers to what is reasonably necessary, and we require them to maintain the confidentiality of such information.
- We may disclose information about you if required to do so by law or in the good-faith belief that such action is necessary to comply with state and central laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
We also reserve the right to disclose information about you that we believe, in good faith, is appropriate or necessary to: take precautions against liability; protect ourselves or others from fraudulent, abusive or unlawful uses or activity; investigate and defend ourselves against any third-party claims or allegations; protect the security or integrity of the Service; or protect our property or other legal rights.
Information about our users may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets or similar transaction.
11. Data Security
The security of your information is important to us. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. When you provide sensitive information on our Platform, we encrypt that information using HTTPS / TLS.
Although we make good-faith efforts to store Personal Information in a secure operating environment that is not open to the public, there is no such thing as complete security, and we do not guarantee that there will be no unintended disclosures of your Personal Information.
If we become aware that your Personal Information has been disclosed in a manner not in accordance with this Privacy Policy, we will use reasonable efforts to notify you of the nature and extent of the disclosure as soon as reasonably possible and as permitted by law.
12. Data Retention
As a general rule, the personal data that is processed by us as set forth herein is not retained for longer than necessary for the purpose for which it was processed.
- Usage data will be retained for up to 24 months for the purpose of monitoring the historical performance of our Platform.
- Personal Information shall be retained for so long as you continue to avail our Services, following which an aggregated, anonymised version thereof shall be retained.
- Your account-related data will be retained for a period of 7 years after our last transaction with you, after which it will be deleted unless required for auditing or legal reasons.
Notwithstanding this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
13. Your Rights Over Your Personal Data
Whether you are in India — as a Data Principal under the Digital Personal Data Protection Act, 2023 — or in the United Kingdom, the European Union or another jurisdiction — as a Data Subject under the UK / EU GDPR or comparable law — you have the following rights over the personal data we hold about you:
- Right to access — confirmation of, and a copy of, the personal data we process about you, together with a summary of how it is processed and the parties it has been shared with.
- Right to correction and completion — to have inaccurate data corrected and incomplete data completed.
- Right to erasure — to ask us to delete your personal data and your account where it is no longer necessary and we are not legally required to retain it.
- Right to withdraw consent — to withdraw any consent you have given, at any time and as easily as you gave it. Withdrawal does not affect the lawfulness of processing carried out beforehand.
- Right of grievance redressal — a readily available means of registering a complaint with our Grievance Officer (see Section 17).
- Right to nominate (DPDP Act) — to nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.
- Right to restrict processing, data portability and to object (UK / EU GDPR) — to limit how we use your data, to receive it in a structured, commonly used and machine-readable format, and to object to direct marketing or to processing based on legitimate interests.
The simplest way to exercise any of these rights is our Data & Privacy Request form. You may also email our Grievance Officer at grievance@archiipedia.com. We will verify your identity, act on your request free of charge for reasonable requests, and respond within the timelines required by applicable law and in any event within 30 days.
14. Children’s Personal Data
The Platform is intended for use by adults. We do not knowingly collect or process the personal data of children — defined as individuals under 18 years of age under the Digital Personal Data Protection Act, 2023, and under the applicable age of digital consent under the GDPR.
In line with Section 9 of the DPDP Act, we do not undertake any processing of personal data that is likely to cause a detrimental effect on the well-being of a child, we do not track or carry out behavioural monitoring of children, and we do not direct targeted advertising at children. Processing of a child’s personal data, where it occurs, is undertaken only with the verifiable consent of a parent or lawful guardian.
If you believe that a child has provided us with personal data, please contact our Grievance Officer and we will delete it promptly.
15. Updates and Changes to Privacy Policy
We may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way we treat users’ personally identifiable information, or in the Privacy Policy itself, we will display a notice on the Platform or send users an email, so that you may review the changed terms prior to continuing to use the Services.
16. Third-Party Services
The Platform may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, even if accessed through the Platform.
We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Platform. We encourage you to learn about third parties’ privacy and security policies before providing them with information.
17. Grievance Officer
In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the rules made thereunder, the contact details of the Grievance Officer — who is also the point of contact for data-protection queries from UK / EU users — are:
Name: Arti Sudhir Nair
Email: grievance@archiipedia.com
Address: Archiipedia Private Limited, No. 1103, Lotus, Tower 6, Adarsh Palm Retreat, Bellandur, Bangalore – 560103, Karnataka, India
Phone: +91 73385 15027
Time: Monday – Friday, 10:00 AM to 6:00 PM (IST).